APPROVAL INBOX

Review every reply before it goes out.

Drafts remain editable until an authorized teammate approves them.

GET STARTED

Set up your reply workflow

Complete these workspace steps to bring live reviews into replai.

Reviews

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Fixed order: reviews needing human attention first, then the oldest received review. This keeps urgent and ageing work visible.

Choose a review

See the original review, current reply draft, delivery state, and human approval controls here.

REPLY POLICIES

Give every draft a consistent voice.

Policy changes create an immutable version used for future draft generation.

Choose a location

Select a location to view its active reply policy.

GOOGLE BUSINESS PROFILE

Connect the locations your team manages.

Only workspace owners and admins can connect a Google account or attach locations.

TEAM ACCESS

Give teammates the right level of access.

Owners and admins can update the workspace name and timezone, manage active member roles and location scope, transfer ownership deliberately, and issue time-limited invitations. Owners can also create a one-time data export. Sensitive access changes and exports require a recent authenticator verification.

WORKSPACE SAFETY

Manage irreversible workspace deletion deliberately.

Only an owner with a recent authenticator verification can request or cancel this workflow. Approval mode stays the default and is never enabled implicitly.

ACCOUNT SECURITY

Protect sensitive workspace actions.

Set up an authenticator app and use a recent verification whenever replai requires step-up authentication.

HELP & SAFEGUARDS

A practical approval workflow.

replai is intentionally built for reviewed replies, clear ownership, and visible delivery status.

1. Connect a location

An owner or admin connects Google Business Profile and chooses the locations to include. Only server-authorized locations are attached.

2. Draft with context

Use an AI draft as a starting point or write a reply manually. Reviewers see the original feedback and current policy before making changes.

3. Approve deliberately

An approver records a reason before a reply is queued. The dashboard never presents a queued item as published until delivery is confirmed.

4. Escalate when needed

High-risk, sensitive, or uncertain replies can be escalated for a teammate. Keep customer-specific or private detail out of public replies.

Need account support?

Ask a workspace owner to update access, policies, or connected locations. For a suspected security issue, use your organization’s established incident channel.

Every customer reply deserves care.

You have a secure workspace invitation.

Choose a workspace to continue.

Review every reply before it goes out.

Set up your reply workflow

Reviews

Choose a review

Give every draft a consistent voice.

Choose a location

Connect the locations your team manages.

Give teammates the right level of access.

Manage irreversible workspace deletion deliberately.

Protect sensitive workspace actions.

A practical approval workflow.

1. Connect a location

2. Draft with context

3. Approve deliberately

4. Escalate when needed

Need account support?

Confirm

Every customer reply deserves care.

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You have a secure workspace invitation.

Welcome back

Enter your verification code

Choose a workspace to continue.

Review every reply before it goes out.

Set up your reply workflow

Reviews

Choose a review

Give every draft a consistent voice.

Choose a location

Connect the locations your team manages.

Give teammates the right level of access.

Manage irreversible workspace deletion deliberately.

Protect sensitive workspace actions.

A practical approval workflow.

1. Connect a location

2. Draft with context

3. Approve deliberately

4. Escalate when needed

Need account support?